Helena Did-Dell
Administrative Team Lead (Consultancy & Research Tools)Helena provides high level administrative support to the Consultancy Team and is PA to Amanda Zeffman, Head of Consultancy Services.
Helena’s duties include the following: being the first point of contact for enquiries; keeping accurate records and documents on the CRM system; producing management data; regular liaison with the finance team; and arranging travel and meetings. Helena is also an active member of the Professional Assistants Team, providing personal, efficient and confidential support to Cambridge Enterprise as a whole.
Helena has had extensive involvement with the development and implementation of the new CRM system. She has used her understanding of the company and its processes to ensure the system reflects the requirements of the team and continues to provide support with the project throughout its next phases.
Before joining Cambridge Enterprise, Helena worked for Volac International Limited for three years as Office Administrator. While at Volac, Helena offered admin support to a wide variety of staff within Head Office, including direct assistance to the Human Nutrition Director, and to staff in other locations in the UK and Europe. Prior to this, Helena was Supervisor at Zoom Answer Call, a telephone answering service based in Cambridge. At Zoom, Helena managed the telephone operators to ensure the highest level of customer service was provided to the clients.
Helena joined Cambridge Enterprise in January 2017.
