IT Helpdesk Support


By ensuring the smooth running of IT operations on a daily basis, you will enable our team to guide academics through the commercialisation of their ideas and inventions

Salary, circa £25,000 – £30,000 depending on experience

Based on the West Cambridge site, Madingley Road

In this role, you will monitor and action the helpdesk support ticketing queue system, triaging enquiries and providing solutions.  You will use your excellent problem-solving skills to deliver timely solutions, and will see the way that you interact with your customers as important as getting the job done.

Your IT skills are of course excellent, with a working knowledge of Windows 7, 8, and 10, Windows Server 2008 and 2012, and iOS, as well as an understanding of Active Directory and some applications support experience including Office 2010, 2016 and 365.  Experience of Zendesk will be an advantage.  You are able to work well within a team, and demonstrate high levels of initiative.

Working for a subsidiary of the University of Cambridge, you will be offered a competitive salary with performance related pay, generous holiday, a University pension and a flexible working environment.  

A full job profile can be found here.   

Closing date for this position is Monday 3 April 2017

Interviews will be held on Wednesday 19 April 2017

How to apply:

Please complete an application form. You will be asked to provide a copy of your CV and a cover letter.

If you have any questions please contact Ruth Queen on +44 (0)1223 765789.